Assistiq·Bilingual virtual assistants
assistiq
Bilingual virtual assistantsFor US small businesses

Bilingual operations support. Awake when your customers call.

Book a 30-min fit call
or call (561) 774-6265

Free 30 minutes. No deck. We'll tell you in 10 if we're a fit.

Spanish and English operators from Latin America, on company-issued equipment, working in your CRM and phone system. Eastern Time coverage 8 AM – 1 AM, seven days a week. Five-business-day replacement guarantee from a warm bench.

7-day onboarding · Unlimited replacements · 5-business-day replacement SLA · 7-day money-back on Starter & Operator · No annual contract · Cancel anytime after Month 1 · No buyout fees · 3-operator warm bench
0105Office

Operators in an office. Not in someone's living room.

Managed office workspace with desks, monitors, plants, and natural light
01

A controlled office

Our operators work from a managed office, not from home. No shared wifi. No personal laptops on a kitchen table. No roommates walking past your customer's call.

02

Company equipment

Every operator works on company-issued machines, configured and maintained by us. No BYOD. No personal devices touching your CRM, your client data, or your phone system.

03

Controlled access

Access to your systems is provisioned per operator and revoked the day they roll off your account. Not a shared password passed around in a Google Doc.

This is what insurance agencies, mortgage brokers, and law firms ask for the moment they get serious. We built it before they had to ask.

0205Pricing

Three sizes, plus custom.

No annual contract on Starter or Operator. No buyout fees. Replacement included on every tier. Most teams start on Operator and stay there. Team ($3,497) opens when you need a second bilingual operator with a stepped-up shared supervisor. Custom is the quote-based catch-all for 5+ operators or any configuration beyond.

Starter

Solo agents · 1-truck operators

$897
per month
20 hrs/wk part-time
Recommended
Flagship · Operator

Where most teams start and stay

$1,497
per month
40 hrs/wk full-time
Team

16+ agent teams · 200+ doors

$3,497
per month
2 operators · shared supervisor · 6-month minimum
Custom

Multi-location · custom workflows

Quote
Scoped on fit call
5+ operators · dedicated supervisor · 6-month minimum
7-day onboardingUnlimited replacements5-business-day replacement SLA7-day money-back on Starter & OperatorNo annual contractCancel anytime after Month 1No buyout fees3-operator warm bench
See full pricing details →

Bilingual coverage is not the feature. It's whether anyone picks up the phone in Spanish at 6:47pm on a Tuesday.

0305Comparison

An honest comparison. No punching.

Most bilingual-ops buyers are choosing between three options. Here is the structural difference between them — not a feature checklist, not a smear. The dedicated comparison pages link below.

Time zone
Filipino agencies
Manila (12-hour offset from US Eastern)
Generic LATAM placement
Latin America, mostly home-based
Assistiq
Latin America, EST-aligned, office-based
Languages
Filipino agencies
English-only
Generic LATAM placement
Bilingual, varies by hire
Assistiq
Bilingual native, every operator
Equipment
Filipino agencies
Personal laptops at home
Generic LATAM placement
Personal laptops at home
Assistiq
Company-issued machines, managed office
Supervision
Filipino agencies
Account manager
Generic LATAM placement
Account manager (placement model)
Assistiq
Embedded team lead (operations model)
See the full comparisons →
Platforms

Operators work on the systems Hispanic-owned SMBs run.

Follow Up Boss · AppFolio · AMS360 · ServiceTitan · Encompass · kvCORE · Lofty · Buildium · Rent Manager · Applied Epic · EZLynx · Jobber · Housecall Pro · OpenPhone · CallRail · Dialpad · Slack · Google Workspace · plus whatever else your team teaches them.

Your team teaches the platform during week one. Our supervisor documents the workflow so the operator's knowledge stays with Assistiq, not in their head.

0405Team

Built by operators.

The virtual assistant industry was built on one geography: the Philippines. Great people, real skills — but English-only, on a 12-hour offset from Eastern Time, and unable to serve the Spanish-speaking customer who calls your business after 6pm.

Forty million US households speak Spanish at home. For the small business owner whose customer base is half Hispanic, 'we'll have someone get back to you tomorrow' is not a service model.

We built Assistiq because we saw the gap. And we knew exactly what it cost when nobody picks up.

0505Questions

Questions we get on the first call.

01How fast can we start?
Seven days from your fit call to a trained operator on your work. Day 1 is a 30-minute scoping call. Days 2 through 6 are matching and stack onboarding — your CRM, phone system, scripts, calendar, and escalation rules. Day 7, live work begins with weekly check-ins.
02What's the minimum commitment?
There is no annual contract on Starter or Operator. Flat monthly, cancel any month. Both tiers carry a 7-day money-back. Custom is the only tier with a contract — a 6-month minimum for multi-operator accounts.
03What if the operator isn't the right fit?
We replace within 5 business days at no extra cost. No buyout fee, no contract penalty. We keep a 3-operator warm bench so a replacement is never starting from cold. Custom accounts get faster replacement priority scoped per agreement.
04Are operators native Spanish speakers?
Yes. Every Assistiq operator is a native Spanish speaker from Latin America with advanced English. We do not hire Spanish-as-a-second-language. Spanish isn't a surcharge — it's how the team is built.
05What time zones do you cover?
8 AM to 1 AM Eastern Time, seven days a week. That is 17 hours of daily bilingual coverage including weekends, covering early-morning calls on the US East Coast and late-night calls on the US West Coast in the same window. Extended coverage windows can be discussed for Custom accounts.
06Do I manage the operator, or do you?
We do. Each account has an embedded team lead handling daily supervision, plus a success contact for weekly review with your team. You set the goals, scripts, and qualification rules. We run the ops layer underneath.
07How is pricing structured?
Four tiers, all flat monthly in USD. Starter at $897 for 20 hours per week. Operator at $1,497 for 40 hours per week — our flagship and where most teams start. Team at $3,497 gives you two operators with a stepped-up shared supervisor on a 6-month commitment. Custom is quote-based for 5+ operators, extended-hours coverage, or a dedicated supervisor configuration.
08Do you serve businesses outside the US?
Our focus is US-based businesses with US customers, especially businesses with Spanish-speaking customers. Eastern Time coverage is aligned to the US business day. We occasionally work with Canadian and Caribbean accounts on Custom. Outside that, we'll let you know on the fit call.
First call

See if Assistiq is the right fit.

On the first call we will learn how your business operates, what kind of bilingual coverage you need, and whether Assistiq is the right partner. If we are, we will explain the next steps clearly. If not, we will tell you directly.

Book a 30-min fit call