Real estate
Bilingual ISAs for Hispanic-owned real estate teams
Inbound and outbound lead work for Hispanic-owned brokerages in Florida, Texas, and California with 3–15 agents. Five-minute speed-to-lead. After-hours Spanish coverage. CRM hygiene on your existing platform.
Follow Up Boss · kvCORE · Lofty · Sierra Interactive · CINC · BoomTown
Property management
Bilingual operators for Hispanic-owned PM firms
Maintenance triage, rent collection, tenant communication, and vacancy management for Hispanic-owned PM firms with 50–500 doors in Florida, Texas, and California. After-hours emergency coverage on your protocol.
AppFolio · Buildium · Rent Manager · Yardi Breeze · DoorLoop · TenantCloud
Insurance front-line
Bilingual front-line CSR for Hispanic-owned independent insurance agencies
Unlicensed CSR work for independent property and casualty agencies across the United States with Spanish-speaking policyholders. Inbound triage, document chasing, renewal reminders, certificate requests, endorsement intake, Spanish overflow after hours. No quoting, binding, or claims handling; those route to your supervising agent. Engagement count capped at three concurrent.
Any AMS · AMS360 · Applied Epic · EZLynx · HawkSoft · NowCerts
Roofing
Bilingual roofing virtual assistants for storm and restoration roofers
Storm calls answered in English and Spanish on Eastern Time, supplement follow-up cadence with carriers, mortgage company endorsement chase, CRM status hygiene, and crew coordination in Spanish for insurance restoration roofers in Texas and Florida. The operator never writes Xactimate estimates and never negotiates scope.
AccuLynx · JobNimbus
Home services
Bilingual home services virtual assistants for HVAC, plumbing, and trades
Service calls booked in English and Spanish, the dispatch board kept current, after-hours emergency calls answered, and maintenance-agreement and membership renewals chased for HVAC, plumbing, and trades contractors. Operators coordinate Spanish-speaking techs and homeowners on Eastern Time. They never diagnose equipment and never quote a job.
ServiceTitan · Housecall Pro · Jobber
HVAC
Bilingual HVAC virtual assistants for heating and cooling contractors
Bilingual phone coverage for HVAC companies. Booking, dispatch follow-up, and Spanish-first homeowner calls, working in your scheduling platform.
ServiceTitan · Housecall Pro · Jobber
Personal injury intake · Capacity-capped
Bilingual intake for plaintiff PI firms, intake-only scope
Operators run your approved intake script in English and Spanish, record acceptance-checklist answers verbatim for attorney review, and schedule consultations. No legal advice, no case evaluations, no settlement discussion, no fee quotes, no medical record interpretation. A supervising attorney letter is required before Day 1, and we hold a capped number of concurrent engagements so supervision quality holds.
Filevine · Clio
Medical and dental offices · Non-patient work only
Bilingual back-office operators for medical and dental practices
A general information line that transfers patient matters without taking them, vendor and facility coordination, credentialing and payer enrollment paperwork, Spanish-language applicant screening, community and referral outreach, and vendor-side bookkeeping. No protected health information workflows, no business associate agreement, no EHR or practice management login.
Vendor and credentialing portals · CAQH · Applicant tracking · Accounting · No EHR access
Mortgage · Unlicensed support only
Bilingual operators for mortgage brokers and small lenders
Lead response and appointment setting for your licensed loan officer, document and condition chasing in the borrower’s language, milestone updates to borrowers and referring agents, realtor coordination, past-client follow-up, and LOS, POS, and CRM hygiene. No loan applications taken, no rates, terms, or program advice, no approval or closing promises; every licensed question routes to your loan officer by written rule.
Any LOS, POS, or CRM · Encompass · Arive · LendingPad · Floify · Blend · Jungo
Every vertical above runs on the same operating model. For what the role is and when it fits, start with the bilingual virtual assistant overview.