Hire a real estate virtual assistant for the whole back office: leads, pipeline, showings, and files in your CRM.
Real estate virtual assistant services from one managed operator working in your Follow Up Boss, kvCORE, Lofty, Sierra Interactive, CINC, or BoomTown: first-ring calls, speed-to-lead on every new lead, qualification logged in the CRM, pipeline hygiene, showing scheduling, and contract-to-close follow-up. Native Spanish plus professional English. On live calls in 7 days. $1,497/month, no annual contract.
Assistiq is a managed bilingual virtual assistant agency for US businesses: native bilingual English and Spanish operators working from a supervised office in Latin America, anchored to Eastern Time, full-time from $1,497 a month.
Assistiq prices as of October 16, 2026: Operator $1,497 a month full-time (40 hours a week), Operator Pro $1,797 a month full-time with verified comparable work in your industry, Specialist $2,497 a month full-time with two or more years of prior work in your vertical, and Starter $1,097 a month part-time (20 hours a week); two or more operators are quoted as Custom.
ICP: real estate agents, teams and brokerages staffing the back office · Unlicensed scope only
- SEAT
- Leads, pipeline, showings, files
- SPEED-TO-LEAD
- 5-minute response during shift hours
- LANGUAGES
- Spanish + English, native fluency
- CRM
- Follow Up Boss · kvCORE · Lofty · Sierra Interactive · CINC · BoomTown
- COVERAGE
- 20+ hours of live coverage a day, scheduled per engagement, Eastern Time anchored
- SCOPE
- Unlicensed: no price quoting, no contract terms, no showings
Real estate virtual assistant services, one managed seat.
The same terms published on /pricing and /facts, restated here so the fit call starts from the numbers.
- Tiers
- Starter $1,097/mo, 20 hrs/wk · Operator $1,497/mo, 40 hrs/wk · Operator Pro $1,797/mo, 40 hrs/wk, relevant industry experience · Specialist $2,497/mo, 40 hrs/wk, 2+ yrs in your vertical · Custom, quoted, 2+ operators, 6-month minimum
- Onboarding
- 7 days. Days 1 to 3 your team teaches your CRM and workflow, Days 4 to 6 shadowing, Day 7 first live calls supervised, Week 2 autonomous.
- Supervision
- A working supervisor on every engagement: daily check-ins, a weekly call-quality review and a monthly workflow audit.
- Replacement
- 5 business days, every tier, from a 3-operator warm bench. Unlimited replacements at no extra cost.
- Contract
- No annual contract on Starter, Operator or Operator Pro; cancel after Month 1. 7-day money-back on Starter, Operator and Operator Pro. Custom carries a 6-month minimum.
- Language
- Native Spanish plus professional-fluency English on every call. CRM notes logged in English.
- Office
- Managed office in Latin America, company-issued equipment, per-operator credentials revoked the day they roll off.
- Coverage
- Eastern Time anchored, 20+ hours of live coverage a day, scheduled per engagement. One operator works one shift.
- Scope
- Unlicensed only. No MLS price quoting to buyers, no contract terms or negotiation, no showings, no written representations to buyers or sellers.
Six lanes, one seat, inside your CRM.
The back office of a real estate team is a phone and a pipeline: the first call after a lead lands, the follow-up when they do not pick up, the qualifying call that turns a portal click into an appointment, the showing that has to be confirmed, and the file that has to reach the closing table with every date met. Most teams split it across agents' spare hours. Here is the task-level scope one operator carries instead, lane by lane, with every decision that needs a license left with your agent.
Inbound calls answered and routed on the first ring
First-ring pickup during your scheduled hours on your OpenPhone, CallRail, Dialpad, RingCentral, or existing phone system. The lead source is captured from your CRM integration, and the caller goes to the English or Spanish flow in the language they opened with. Nobody waits for the agent who is driving between appointments.
Every new lead called within 5 minutes, SMS if no answer
Zillow Premier Agent, Realtor.com, Homes.com, Facebook, your IDX site: every new lead gets a call within 5 minutes during shift hours, and an SMS follow-up if nobody picks up. The stage is updated in your CRM before the next lead drops in, so the pipeline reflects what actually happened on the phone.
Budget, timeline, area, and financing, logged as fields
Budget, timeline, area, financing status, and current home situation, asked on the first call from the script your team approves. Every answer is logged as a custom field on the contact record, not as freeform notes nobody reads, so your agents can sort the morning queue by what the lead actually said.
Daily pipeline maintenance, on real signals
Stale leads moved to nurture across your stages. Hot leads flagged for the agent’s morning queue. Smart list memberships updated. Drip campaigns started and stopped on real signals, not on a timer. The pipeline your team lead reviews on Monday is the pipeline as it stands, not as it stood three weeks ago.
Showings booked and confirmed, then a warm transfer
Buyer tours booked around the agent’s calendar, listing-agent access requests sent, and the morning-of confirmation chased so tours do not no-show. When a lead is ready for an appointment, the operator briefs the agent before the transfer: the agent walks into the call already knowing the budget, the area, and the urgency. The operator schedules showings; the licensed agent runs them.
Deadlines tracked and documents chased to the closing table
Once a contract is fully executed, the file is opened into a working checklist in your transaction platform, contingency and closing dates go on a tracked calendar with reminders staged before each date, missing signatures and documents are chased on a standing cadence, and the lender, the title or escrow company, the co-op agent, and the clients get factual status in their language. The moment a conversation turns to price, repairs, or terms, it routes to your agent with the context written up.
Between calls, the same seat carries the admin work: CRM hygiene, listing input, email, social scheduling, and document filing. Phone-first, file-first, or both is a scope decision, not a different hire, and the fit call sets the mix your team needs first.
This is a staffed seat inside your team, not an AI dialer and not a pooled call center: one named person, on scheduled hours, working your queue in your system. If the seat you need is the phone alone, our virtual ISA for real estate teams page covers that cut hour by hour.
Three ways to staff the seat. Each wins at a different volume.
Search for help with a real estate back office and three different purchases come back wearing one label. The honest sort is by volume and by who supervises the work.
An in-house assistant on salary. The right call when lead and file volume justify a year-round seat in your office, or when the role must be physically present. Go in with the full ledger open: payroll taxes, benefits, a software seat, the recruiting cycle before the hire, and the restart every time the seat turns over. Our in-house hire vs managed agency comparison walks the whole ledger.
A freelancer or a per-file service. Per-file pricing wins at a handful of closings a year, and a freelancer can suit a team lead with room to interview, set the rate, and supervise one more person. What neither gives you is anyone who checks the calls, or anyone standing behind the seat the week it goes empty.
A managed operator on a flat monthly subscription. This is our product, and it wins when volume is steady. One dedicated operator working your queue inside your CRM, in English and Spanish, on scheduled hours, with a supervisor running daily check-ins and a weekly call-quality review, a warm bench behind the seat, and your SOPs on file with your account. You keep every licensed conversation and every judgment call.
Starter, Operator, Operator Pro, or Specialist, sized to the team.
Every tier serves real estate, and your team teaches your workflow in the 7-day onboarding on every one of them. What changes between tiers is the hours and, on Operator Pro and Specialist, the person. Here is how team size and seat shape map to the four priced tiers, so the fit call starts pre-qualified.
Solo agents, or one contained slice of a team
The right size when the seat is a half-day job: a solo agent’s lead response and pipeline, or one lane carved out of a team, such as speed-to-lead on a single lead source or contract-to-close follow-up on its own. Same operator model, same supervisor, same office, at 20 hours a week.
Teams of 3 to 15 agents, the whole back office
Built for the team-lead-plus-agents structure, where one full-time operator carries the inbound lead load and the pipeline behind it, running the six lanes on scheduled hours with a shared supervisor and the warm bench behind them. Your team teaches the process; prior real estate experience is what Operator Pro adds.
The same seat, run by someone who has worked in real estate
The same seat, hours, office and supervisor as Operator, filled by someone with verified experience doing comparable work in real estate: work history, references where available, and a practical test. Specific software requirements are confirmed before matching, and your team still teaches your own process. If no match is available within 5 business days, an Operator starts and the seat bills at the Operator price until the match arrives.
2+ years already inside a real estate team or brokerage
The same seat, office, and supervisor model as Operator. What changes is the person: someone with two or more years already working in real estate, assessed for a more demanding role defined before matching. Scoped on the fit call, and never licensed work.
Teams of 16 or more agents usually need two operators on staggered shifts or a multi-operator Custom setup with a dedicated supervisor. Custom (quote-based, two or more operators, 6-month minimum) also covers daytime and evening staffed at the same time. It is scoped on the fit call: what hours each operator covers, who handles overflow, and how the warm bench is sized for your call volume.
Seven days to live calls, and what to have ready before Day 1.
No operator arrives knowing your stages, your lead sources, your scripts, or the way your agents want a handoff, and we would distrust any provider who claims theirs do. So the model says it plainly: your team teaches, our supervisor documents, and the written SOPs are what the operator works from on Day 1 and what any future replacement inherits. The canonical week is documented in full on our how it works page; here is what it looks like on a real estate team.
You add the operator to your CRM, phone system, and transaction platform with the role your policy allows. Your team walks through the seat: your stages, smart lists, and lead sources, your qualification script, your showing rules, your contract-to-close checklist, and where your broker draws the licensed line. Our supervisor sits in and turns all of it into written SOPs that stay with your account.
The operator shadows your team lead or senior agent on live calls and the live queue, and rehearses your scripts in supervised role-plays, in both languages, against the standard your team set.
The operator takes live calls under supervisor review, with same-day correction. Every handoff to an agent is checked against the licensed line written on Day 1. The 7-day money-back starts on your operator's first scheduled working day, which is day 1 of the 7-day onboarding, not at signature or payment.
The operator runs the queue on their own: new leads, callbacks, pipeline hygiene, showing confirmations, and the open files. The supervisor keeps the daily check-ins, the weekly call-quality review, and the monthly workflow audit. The Week 1 SOPs mean a bench replacement never starts cold on your account, which is what makes the 5-business-day replacement SLA a commitment rather than a hope.
- CRM access at the role your policy allows, with your stage definitions and smart lists.
- Your lead sources and which ones get called first.
- Scripts: the qualification questions, the SMS follow-up, and the handoff brief your agents want.
- Showing rules: whose calendar, how far ahead, and who confirms access with the listing side.
- Your contract-to-close checklist and transaction platform access, if the file lane is in scope.
- Phone routing: which lines the operator owns, and where overflow goes.
Where the operator stops and the licensed agent starts.
A real estate virtual assistant is an unlicensed assistant in every state. That scope is wide enough to do the conversion-driving work, answer inbound, qualify, book appointments, keep the CRM clean, move the file, and narrow enough that your license is never at risk. The line is written into the SOPs during onboarding, your broker decides each boundary, and the supervisor checks recorded calls against it weekly.
| Area | Operator does | Licensed agent does |
|---|---|---|
| Leads | Answers inbound, calls new leads within 5 minutes during shift hours, runs the qualification questions from your script | Advice on price, value, or which home to buy; anything that represents the client |
| Listings | Listing input and listing-data upkeep in your systems, factual status relayed as written | Quoting MLS listing prices to buyers, commission rates, and every written representation to buyers or sellers |
| Showings | Books and confirms showings on the agent’s calendar, sends access requests, chases the morning-of confirmation | Runs the showing or the open house |
| Contracts | Opens the file, tracks contingency and closing dates, chases signatures and documents, relays factual status | Contract terms, contingencies, offers and counters, repair requests, credits, and any contract advice |
| Fair Housing | Redirects any push toward neighborhood composition or protected classes, and documents it | Every protected-class question; no demographic statements about neighborhoods, ever |
| Gray zones | Escalates to the licensed agent before responding whenever the answer is not already written in the SOPs | The answer, and where the SOP line sits for your brokerage |
State guidance on unlicensed assistants differs in detail. The license question for California, Florida, Texas, and Georgia is answered one state at a time on our transaction coordinator virtual assistant page, which also covers the contract-to-close lane in full.
Working in your CRM and your phone, whichever ones you run.
Nobody's operator arrives fluent in your instance, and we say so out loud. Your stages, your smart lists, your lead routing, and your note conventions are decisions your team made, and only your team can teach them. The operator brings the phone work in two languages, general CRM literacy, and documentation discipline; your team teaches the configuration; the supervisor writes it down.
We scope engagements working in your Follow Up Boss, kvCORE, Lofty, Sierra Interactive, CINC, or BoomTown on the lead side, in your SkySlope, Dotloop, Brokermint, or Paperless Pipeline on the file side, and on your OpenPhone, CallRail, Dialpad, or RingCentral for the calls. The workflow is the constant: answer, qualify, log, follow up, hand off. The platform is where it gets recorded.
Two CRMs have their own page. The Follow Up Boss virtual assistant page is the platform-deep cut, Smart Lists, Action Plans, and the daily queues in that system's own vocabulary, and the BoomTown virtual assistant page does the same for teams running BoomTown. For pipeline work across any CRM, outside real estate too, see the CRM virtual assistant page.
The 8pm lead in Spanish should reach a person, not a voicemail.
44.9 million people in the US speak Spanish at home (US Census Bureau, 2024 ACS). On a real estate pipeline that number is speed-to-lead, not demographics: the 5-minute window does not care which language the lead spoke, and the lead who gets an English voicemail calls the next agent on the list.
A seat built in two languages inverts the default. The Spanish-speaking lead at 8pm gets a live person during the scheduled hours, who runs the qualification questions in Spanish and books the appointment on your calendar for the next morning. Buyers and sellers get file status in the language they actually speak. And every note still lands in English in your CRM, so the record stays clean for agents, the broker, and whoever sits in the seat next. The operating discipline behind all of it is our bilingual virtual assistant service; this page is the real estate cut of it.
$1,497 a month. Full-time. Flat. Published.
40 hrs/wk full-time. One operator running the six lanes in your CRM from our office, with a shared supervisor and the 3-operator warm bench behind them.
Start with Operator →Starter ($1,097/mo, one operator at 20 hrs/wk part-time) fits solo agents or one contained lane of a team. Operator Pro ($1,797/mo) is the same seat and hours as Operator, filled by someone with verified experience in real estate. Specialist ($2,497/mo) is a senior role defined before matching, filled by someone with two or more years already working in your vertical, scoped on the fit call and never licensed work. Custom (quote-based, two or more operators, 6-month minimum) covers teams past 15 agents or simultaneous shifts. No setup fee, no bilingual surcharge. Full detail and the universal terms at /pricing, and the market-wide comparison, provider by provider, in our real estate virtual assistant cost guide.
Common questions from teams hiring for the back office.
01What does a real estate virtual assistant do?
02What do real estate virtual assistant services include?
03How do I hire a real estate virtual assistant through Assistiq?
04What is an outsourced real estate virtual assistant?
05How much does it cost to hire a real estate virtual assistant through Assistiq?
06Can a real estate virtual assistant make calls from my CRM?
07Which real estate CRMs do your operators work in?
08Does a real estate virtual assistant need a license?
09Can the operator cover calls while my agents are at showings?
10What happens if my operator leaves?
11Do your operators have experience in my industry or software?
Comparing providers before you decide? Our ranking of the best real estate virtual assistant companies compares providers at their published prices.
The same seat, written for the buyer mix and the licensing rules in each state we cover: Florida, Texas, California, New York, New Jersey, and Georgia.
Hiring for a different desk? The property management virtual assistant service page follows the same tiers and the same 7-day onboarding.
Talk through your real estate back office. 30 minutes, no slides, no sales pitch.
We will walk through your team size, your CRM, your lead sources, your language mix, and which of the six lanes the seat needs first. You will know within the call whether we are a fit.
Or reach us directly at hello@assistiq.io.