FULL-SERVICE · SUPERVISED · FLAT MONTHLY
A virtual assistant for small business that runs your phones, inbox, and follow-up.
One supervised full-time assistant covering calls, email, scheduling, CRM, and customer service. Flat published pricing, no quote gate.
Most small business owners do not need another tool. They need their week back. The phone keeps ringing while you are on a job, the inbox fills while you are with a customer, and the follow-up that closes the next sale never happens because nobody had the hour. One Assistiq assistant, working from a managed office on Eastern Time, takes the entire communication and admin layer off your plate, supervised, so you spend your hours on the work only you can do.
Free 30 minutes. No deck. We'll tell you in 10 if we're a fit.
- SCOPE
- Calls · email · scheduling · CRM · follow-up · service
- MODEL
- Embedded supervisor · 3-operator warm bench · 5-day SLA
- COVERAGE
- 24/7, scheduled per engagement, anchored on Eastern Time
- PRICING
- Flat published monthly · no quote gate
- ONBOARDING
- 7 days into your workflow
Six lanes a small business hands off first.
You do not start by handing over the whole business. You start with the recurring work that eats the owner's week and never makes it onto a strategy list. One assistant takes all six lanes, not six different people taking one each.
Phone coverage
The call you miss is the customer you lose. The assistant answers inbound during your coverage window, captures who called and why, books or routes the urgent ones per your rules, and logs the rest so nothing lives only in a voicemail you check at nine at night.
Email triage
Your inbox is where small tasks go to be forgotten. The assistant works the inbox to your rules: clears the noise, answers the routine questions from your saved replies, flags the few that need you, and makes sure no client email sits unanswered into a second day.
Calendar and scheduling
Booking, rescheduling, and confirming appointments is pure time tax on an owner. The assistant runs the calendar, sends confirmations and reminders, fills cancellations from your waitlist, and keeps the day from collapsing into double-bookings and no-shows.
CRM updates and data entry
A CRM is only worth what someone keeps current. The assistant logs calls, advances stages, attaches documents, fixes duplicate records, and keeps contact data clean, so your pipeline reflects reality instead of the last time you had a slow afternoon to catch up.
Lead and client follow-up
Most revenue is lost in the gap between interest and the second touch. The assistant runs your follow-up cadence: new leads called back the same day, quotes chased, past clients re-contacted on schedule, every touch documented so a warm lead never goes cold from silence.
Customer service and admin
Status questions, intake forms, invoicing-adjacent admin, document collection, the small recurring requests that fill a day. The assistant handles the front-line service work and the administrative tail so you spend your hours on the work only the owner can do.
The math is owner's time, reclaimed.
The hidden cost of a small business is the owner doing fifteen-dollar work at a hundred-dollar rate. Every hour spent answering the phone, clearing the inbox, and chasing a quote is an hour not spent selling, building, or running the business. A full-time assistant at the Operator tier covers 40 hours a week. If even a third of that is owner time you were spending on phones and admin, the assistant pays for itself in reclaimed hours alone, before a single extra deal closes.
Then there is the revenue you stop leaking. The lead that rang while you were on a job and never got a callback. The quote that went out and was never followed up. The customer who emailed a question on Friday and booked with someone else by Monday. Most of that loss is not a marketing problem. It is a coverage problem. The assistant closes the coverage gap, which is where the second return lives, on top of the hours you get back.
For the full breakdown of the model, the layers you are paying for, and how the engagement is structured, see the virtual assistant services overview.
Not a hire. Not a marketplace freelancer.
A direct hire makes the owner the manager, the trainer, the quality-control desk, and the coverage plan when someone is out. A marketplace freelancer is cheap until you count the hours you spend supervising work nobody else is checking. The managed model is built to remove both of those costs. You get one assistant who works your business like an employee would, with the supervision, equipment, and replacement coverage handled for you.
Three things make it managed rather than a placement. An embedded supervisor reviews the work and owns the output. A 3-operator warm bench stands behind the engagement so a sick day or a departure is covered inside a 5-business-day replacement SLA. And the 7-day onboarding writes your workflow into SOPs that belong to the engagement, not to one person's memory. Here is how that compares to the two things owners usually try first.
| The question | The managed model | Hiring or a freelancer |
|---|---|---|
| Who owns quality | An embedded supervisor reviews the work, calibrates against your standards, and owns the output. You manage outcomes, not a person learning the job in real time. | A direct hire reports to you. A freelance marketplace VA reports to no one. Either way, supervision and quality control land back on the owner. |
| Coverage when someone is out | A 3-operator warm bench stands behind the engagement. If your assistant is sick or leaves, a replacement steps in inside the 5-business-day SLA, working from documented SOPs. | A direct hire out sick is a phone that goes unanswered. A freelancer who disappears takes the context with them. Coverage gaps fall on you. |
| What it actually costs | A flat published monthly price covering the assistant, the supervisor, the bench, equipment, and the office. No payroll taxes, no benefits, no recruiting cost, no severance. | A full-time hire runs wages plus payroll taxes, benefits, equipment, and the recruiting and turnover cost. Cheap freelancers carry a quality and continuity cost you pay later. |
| Onboarding the knowledge | The 7-day onboarding transfers your workflow into written SOPs that belong to the engagement. The knowledge survives any single assistant. | A direct hire learns it in their head. When they leave, the next hire starts from zero, and the owner trains all over again. |
The assistant extends your team rather than standing in for it. You still make every decision only the owner can make. What changes is that the phone gets answered, the inbox stays clear, the follow-up happens on schedule, and none of it depends on you finding the hour.
A small business does not lose to a better competitor. It loses to the one who called back first.
FROM THE OWNER'S-TIME PLAYBOOK
Published pricing. No quote gate.
Most large VA agencies make you book a sales call before they will tell you a price. We publish ours. Starter is $897 per month for one part-time assistant at 20 hours per week, which fits a solo owner testing the model. Operator, the tier most small businesses settle on, is $1,497 per month for one full-time assistant at 40 hours per week, working from a managed office on company equipment, with an embedded supervisor, a 3-operator warm bench, and a 5-business-day replacement SLA.
Compare that to the in-house alternative. A full-time office coordinator at a modest wage runs well past the Operator tier once you add payroll taxes, benefits, equipment, office space, and the cost of recruiting and replacing the role every time it turns over. The flat monthly price is the whole cost. No annual contract, and Starter and Operator carry a 7-day money-back guarantee.
The locked tier table lives on the pricing page. For the full market-rate breakdown across the category, including what other providers charge, see the LATAM VA market-rate report.
Every assistant answers in English and Spanish.
Here is the part most VA providers structurally cannot match. Every Assistiq assistant is a native Spanish speaker who is also fluent in English. There is no separate Spanish queue, no bilingual add-on tier, and no transfer to a different desk. The same person answers both languages on every call and every email.
For a small business with Spanish-speaking customers, that is not a nice-to-have. There are 44.9 million Spanish speakers in the United States (US Census Bureau 2024 ACS), and the business that answers them in their own language on the first ring is the one that keeps the customer. The wedge is sharpest for Hispanic-owned small businesses, where the owner and the customer base both move between English and Spanish all day, and where an English-only assistant would be a constant friction point on the front line.
This bilingual layer sits on top of the full-service model, not in place of it. The same assistant who runs your phones, inbox, and follow-up does it bilingually by default. For the full category context, what the model is and when it fits, start with our bilingual virtual assistant overview.
Seven days, honestly described.
We do not claim the assistant shows up already knowing your tools, your customers, or your process. Nobody's does, and you should be wary of any provider who says otherwise. The onboarding is built around your team transferring that knowledge once, into SOPs that outlast any individual assistant. Here is the actual week.
You add the assistant to your phone system, inbox, calendar, and CRM, and walk through how you want each handled. Our supervisor sits in and documents every workflow into written SOPs for your account.
The assistant shadows you or your office lead on live calls and inbox work, runs role-plays under supervisor review, and drills your escalation rules until they are automatic.
The assistant takes first live calls and inbox passes with the supervisor on the line. Anything ambiguous gets flagged, answered, and written into the SOP the same day.
The assistant runs the full scope on their own: phones, email, scheduling, CRM, follow-up, and service. The supervisor stays in the background with daily check-ins and weekly work review.
Two task workflows worth a closer look if they are most of your load: email management and CRM updates and hygiene. Both run inside the same assistant on the same flat monthly price.
Common questions from small business owners.
01What does a virtual assistant for a small business do?
02How much does a virtual assistant for a small business cost?
03How is this different from hiring my own assistant or using a freelancer?
04Does the assistant already know my tools and software?
05Can the assistant cover Spanish-speaking customers?
06What hours does the assistant work, and where are they based?
See if Assistiq is the right fit.
On the first call we will learn how your business operates, what kind of bilingual coverage you need, and whether Assistiq is the right partner. If we are, we will explain the next steps clearly. If not, we will tell you directly.