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A bilingual virtual receptionist. Yours, not a pool’s.

Assistiq staffs dedicated bilingual receptionists: one named operator who answers your calls in English or Spanish every business day, books the appointment, and logs the call in your systems. Office-based in Latin America on company equipment, anchored on Eastern Time, from $897 a month part-time and $1,497 a month full-time, flat. This is not a per-call answering service, and this page explains exactly when you want which.

Book a 30-min fit call
or call (561) 774-6265
SERVICE SPECDEDICATED RECEPTIONIST
MODEL
Dedicated operator, not per-call pool
LANGUAGES
Native English / Spanish core
PRICE
$897/mo (20 hrs/wk) · $1,497/mo (40)
DELIVERY
Supervised LATAM office, Eastern Time
CONTINUITY
5-business-day SLA, 3-operator bench
Flat monthly · The meter never runsEN/ES
0106The role

Your front desk, in both languages.

The operator answers with your greeting, in the language the caller opens with. English call, English answer. Spanish call, Spanish answer, and not translated Spanish: every Assistiq operator is a native Spanish speaker with professional English, so a Spanish-first caller hears a front desk that sounds like it was hired for them.

Then the part an answering pool never does: the follow-through. Appointments booked directly on your calendar. Intake run against your script, complete, not paraphrased. Calls logged in your CRM with the outcome and the next action. Messages routed to the right person by your rules, urgent transfers passed live. Callbacks made the same day, in the caller’s language. It is the difference between knowing your phone was answered and knowing your phone was worked.

The receptionist role is the inbound-first half of what our operators do. Teams that start here usually widen the same engagement into follow-up calling and pipeline work; that wider role is covered on the bilingual virtual assistant overview.

0206Dedicated vs per-call

Not an answering service. On purpose.

The national answering brands sell a real product: pooled agents who pick up when your line overflows and bill per call or per minute. If you get a handful of after-hours calls a month, buy that, honestly. A dedicated receptionist is a different product for a different problem: a phone line that is part of how you win business, in two languages, every day. Here is the structural contrast.

Who answers
The same named operator every day. They learn your customers, your vendors, and your edge cases.
Whichever pooled agent is free when the call rings. Every call starts from zero context.
Billing model
Flat monthly subscription: $897 for 20 hours a week, $1,497 for 40. The meter never runs.
Per-minute or per-call metering. A busy month is an expensive month, and long calls get rushed.
Spanish
Native. Every Assistiq operator speaks Spanish and English as core capability, not as an add-on.
Often a bilingual tier or surcharge, staffed separately from the main pool.
Beyond answering
Books appointments, logs calls in your CRM, runs intake, chases follow-ups. A receptionist who also does the desk work.
Takes the message, sends the transcript. Anything deeper is out of scope.
Supervision
Office-based on company equipment, with an embedded supervisor on the same floor and a 3-operator warm bench behind every account.
Call-center QA sampling. You never know which agent you get, so supervision is statistical.

The full cost math, including when per-call genuinely wins, lives in our answering service vs bilingual VA comparison.

0306Coverage, honestly

One operator, one shift. Said plainly.

Coverage is anchored on Eastern Time with 20+ hours of live coverage a day available, scheduled per engagement. Your receptionist works the shift that matches your inbound: the business day for most teams, or an evening window where Spanish-speaking inbound peaks after work hours.

The honest constraint is shift count, not clock hours. One operator works one shift. Covering the business day and the evening at the same time is a two-operator configuration on the Team tier ($3,497 per month, 6-month minimum), and true around-the-clock reception is a multi-shift Team or Custom build. Nobody on this page personally answers phones 24 hours a day, and any vendor implying otherwise is describing a pool, which is the other column of the table above.

0406The office model

A receptionist with a floor behind them.

Phone work is where home-based delivery breaks: barking dogs, dropped connections, nobody watching quality. Assistiq receptionists work from a managed office in Latin America on company-issued equipment with logged access. An embedded supervisor works the same floor, listens to calls, runs daily check-ins, and documents your greeting, routing rules, and scripts as written SOPs.

Those SOPs are why continuity holds: a 3-operator warm bench backs every account, and if your receptionist leaves, the replacement arrives within 5 business days already working from your documented call flows, not starting over. The same structure behind every Assistiq engagement, described in full on how it works.

0506Who it fits

Built for phones that ring in two languages.

44.9 million people in the US speak Spanish at home (US Census Bureau, 2024 ACS). For the verticals we staff, that is the caller, not a statistic. Independent insurance agencies where the first call decides whether a Spanish-first customer stays. Home services and HVAC companies fielding dispatch and estimate calls. Property managers taking tenant maintenance calls. Real estate teams answering buyer inbound before the next agent calls back.

Pricing is flat and published: $897 a month part-time, $1,497 a month full-time, tiers on the pricing page and the full market context on the Spanish-speaking virtual assistant cost guide.

0606Questions

Common questions about the front desk.

01What is a bilingual virtual receptionist?
A bilingual virtual receptionist is a remote receptionist who answers your business calls in English or Spanish, depending on who is calling. At Assistiq that person is dedicated: one named operator, working your account every business day from a supervised office in Latin America, anchored on Eastern Time. They answer with your greeting, follow your scripts, route or transfer per your rules, book appointments, and log every call in your systems. It is a staffed front desk without the desk, not a per-call message-taking pool.
02Is a bilingual virtual receptionist the same as a bilingual answering service?
No, and the difference is the whole buying decision. An answering service sells access to a pool: any available agent picks up, takes a message, and bills you per call or per minute. A dedicated virtual receptionist is one person who works your account daily, learns your business, and does the follow-through work an answering pool cannot: booking, intake, CRM logging, callbacks. If you get a handful of after-hours calls a month, a per-call answering service is honestly the cheaper product. If the phone is part of how you win business, a dedicated person is the sturdier one. Our answering service versus bilingual VA comparison walks the full cost math.
03How much does a bilingual virtual receptionist cost?
Assistiq publishes flat monthly pricing: $897 per month for 20 hours per week, or $1,497 per month for 40 hours per week, with no per-call or per-minute metering. The price includes the operator's office seat, company-issued equipment with logged access, an embedded supervisor, and a 5-business-day replacement SLA backed by a 3-operator warm bench. Staffing the business day and the evening at the same time takes two operators, which is the Team tier at $3,497 per month. The full tier table is on the pricing page.
04Do I get the same receptionist every day?
Yes. That is the core of the product. One named operator works your account on a fixed schedule, under an embedded supervisor who documents your call flows, greetings, and routing rules as written SOPs. If your operator is out or leaves, the replacement comes from a 3-operator warm bench and inherits those SOPs, with a 5-business-day replacement SLA. You are never rotated through a pool.
05What hours can a virtual receptionist cover?
Coverage is scheduled per engagement and anchored on Eastern Time, with 20+ hours of live coverage a day available across the operation. The honest constraint is shift count: one operator works one shift, so a single receptionist covers your business day or your evening window, not both. Covering the full day plus evenings is a two-operator configuration on the Team tier, and around-the-clock multi-shift staffing is a Team or Custom configuration. We walk through one shift or two on the fit call.
06What phone system does the receptionist use?
Yours. The operator works in your phone system, whether that is OpenPhone, a VoIP line, or the front-desk number inside your CRM, and logs outcomes wherever your team already works. Operators arrive fluent in bilingual phone work and general office workflow; they are not pre-fitted to your specific setup. During the 7-day onboarding you teach your greeting, scripts, routing rules, and tools, and the account supervisor documents all of it as written SOPs. By Day 7 the operator is answering live under supervision.
07What is the difference between a virtual receptionist and a virtual assistant?
Scope. A receptionist role is inbound-first: answering, routing, booking, intake, message discipline. A full virtual assistant role adds outbound and back-office work: lead follow-up calls, CRM pipeline hygiene, data entry, scheduling coordination. At Assistiq both roles are staffed by the same kind of operator at the same published pricing, so most clients start with the role they feel the pain in and widen the scope inside the same engagement. The bilingual virtual assistant overview covers the full role.
08Which businesses fit a bilingual receptionist best?
Businesses whose phone rings in two languages: independent insurance agencies where the first call decides whether a Spanish-first customer stays on the line, home services and HVAC companies fielding dispatch and estimate calls, property managers taking tenant calls, and real estate teams answering buyer inbound. In every one of those, 44.9 million people in the US speaking Spanish at home (US Census Bureau, 2024 ACS) is not a statistic, it is the caller ID. If your inbound is English-only, a standard receptionist or answering service serves you fine.

If your phone rings in Spanish and nobody can answer it.

30 minutes, no slides. We will walk through your call volume, your languages, and your hours, and tell you honestly whether you need a dedicated receptionist, a wider operator role, or just a per-call answering service from somebody else.

Book a 30-min fit call
or call (561) 774-6265

Or reach us directly at hello@assistiq.io.